Privacy Policy

1. Introduction

PrimeTouch Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Property address and details
• Service preferences and booking information
• Payment information (processed securely through third-party providers)
• Communication records (emails, messages, and feedback you send to us)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process bookings and payments
• Send you service updates, confirmations, and reminders
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., payment processors, scheduling tools)
• Our cleaning team members who need the information to provide services to you
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw your consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info.primetouchcleaning@gmail.com
Location: Melbourne VIC, Australia